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Customer Service

How do I order online?
Click here for information on how to place an order.
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How can I pay for my order?
We accept most major credit & debit cards. We do not accept Diners or payment by cheque. Please note after the 1st April 2009 we will no longer be able to accept payments by Maestro on our website. If you are unable to use an alternative credit or debit card, please call us on 020 7014 3750 where we can take your order and payment by Maestro over the phone.
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Is it safe to shop online and enter my credit card details?
Mama Mio operates a secure online shopping facility. We use the latest and strongest commercial technology available. Our secure sockets layer (SSL) uses 128-bit encryption. This ensures that your transactions are secure and your information cannot be accessed or redirected to anyone but Mama Mio. Click here for further information.
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Do you offer a gift wrapping service?
Yes we offer a gift wrapping service. Each item will be individually gift wrapped or placed in a keepsafe gift box if you are purchasing 2 or more single items for the same person. Both are tied with a luxury ribbon and your personal gift tag message.
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If a place an order for a gift will the prices appear on the delivery note?
No, the prices will not be printed. If you wish to display the prices on the delivery note please untick the tick box 'do not print prices on the packing slip'.
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Can I place an order for delivery to muliple addresses?
Yes, if you wish to send items to more than one different delivery address use the Checkout with Multiple Addresses option.
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Do you offer a next day delivery service?
Yes, we offer a next day delivery service providing your order is placed by 1pm. Please note that deliveries take place Monday-Friday and do not include weekends. This service is available to addresses within Great Britain (excluding Northern Ireland) only.
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What delivery options are available?
We offer two types of service to Great Britain and Northern Ireland: Standard Delivery, 5-7 business days via Royal Mail or parcel carrier Next Day Delivery, (next business day) via parcel carrier

For overseas delivery:
Standard Airmail (not trackable) Delivery 5-7 working days. Orders are shipped via Royal Mail. They are not trackable.
Airsure (trackable) Delivery 4-6 working days, with same day despatch if your order is placed before 1pm GMT or International Signed For service with Royal Mail. Delivery 5-7 working days.
Please note that deliveries take place Monday-Friday and do not include weekends.
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How much do you charge for delivery?
Prices depend on the value of your order, the service selected and the destination. Delivery options and prices will be displayed during the checkout process. Click here to be taken to view our delivery charges.
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Do you offer free delivery?
Yes, we are currenty offering free standard delivery on all orders that are shipping within Great Britain.
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Do you deliver overseas?
We ship to overseas destinations, including the Europe, New Zealand and Australia from our website. For orders to be shipped to USA, including Alaska and Hawaii visit our USA website. Click here to be taken to our USA website. Click here for information on customs and duty.

If you wish to have an order sent elsewhere please email us with details of the delivery address and items you wish to order and we will provide you with a shipping quote.
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Can you deliver to BFPO Boxes?
We are unable to deliver to BFPO Boxes
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When will I expect my order?
Goods are normally despatched within two business days after you have placed your order from our London office. Please allow up to 7 working days for standard delivery. We do not despatch or deliver orders over the weekend.
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What if I'm not in when you deliver?
The postman or courier will leave a card to let you know that they have called. If applicable, you can collect you parcel from the local post office, local deopt or call the courier to rearrange delivery.

You can request your order be delivered to a work address. Please specify the company name when entering the delivery address.
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I still haven't received my order, what should I do?
Please email us or call 020 7014 3750. If you are calling from overseas please call +44 20 7014 3750. Please quote your order reference number.
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How do I cancel or amend my order?
If you wish to cancel or amend an order please do so as soon as possible. Please call us on 020 7014 3750 or from overseas +44 20 7014 3750 . You can also email us. Please quote your order reference number.

If your order has already been despatched, we regret that we will be able to make any amendments.
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How do I return my order?
Click here to view information on returning items.
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When do I get a refund after returning an item?
Once received, we will process your return as soon as possible and at the very latest within 30 days. Your credit or debit card provider determines the time taken to credit your card. This is usually between 10-15 working days.
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Can I view my past purchases?
Yes, by visiting the My Account section. Click here to be taken to My Account.
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What if I forget my password?
You can reset your password in the My Account section. Click here to be taken to this page.
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What is your security and privacy policy?
Click here to view our security and privacy policy.
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Where can I read your terms and conditions?
Click here to read our terms and conditions.
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