Mama Mio operates a secure online shopping facility. We use the latest and strongest commercial technology available. Our secure sockets layer (SSL) uses 128-bit encryption. This ensures that your transactions are secure and your information cannot be accessed or redirected to anyone but Mama Mio.

 

Every time you enter sensitive information such as your credit card details or address information, an icon resembling a locked padlock will appear at the bottom of your browser window. This is an indication that the site is secure.

 

 

Privacy

 

At Mama Mio, our relationship with our customers is very important. We are respectful about the privacy concerns of the visitors to the site. Mama Mio also recognizes the valuable potential of technology to help people communicate with the companies whose websites they visit, particularly through customer databases. Mama Mio.com is committed to providing our customers with a secure website to shop and will only collect the personal information that is necessary to process your order and that you consent to give us.

 

Our customers should feel confident that the personal information is transmitted over secure servers. This information is necessary to properly process your order. Our systems limit access to this information only to employees who may need it to process your order. To complete a credit card transaction, the credit card information is securely forwarded to our credit card processor for authorisation. Mama Mio.com guarantees that our customers will only pay for those items, which they have actually authorised.

 

Please read the following information to learn more about how and why we collect information and how the information is safeguarded.

 

 

What our Privacy Policy covers

 

This Privacy Policy covers any personal information that Mama Mio obtains from you when you use services on our site. This policy does not cover the practices of companies that Mama Mio does not own or control, or the actions of people that Mama Mio does not employ or manage.

 

Our Privacy Policy may change in the future. We invite you to check back periodically to see if we have made any changes. If we make any material changes, we will post a notice on our home page.

 

By using this site, you agree to the terms of our policy.

 

 

 

 

What & When Personal Information is collected

 

When you shop with Mama Mio there are different ways we gather information about you:

 

When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, your credit card details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us.

 

We keep a record of your purchases with us, this means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order.

 

We keep a record of any e-mail correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.

 

 

 

 

 

We will ask for information below if you:

 

Register

In order to register, you need to share some personal information, such as your name and e-mail address. You do not have to be a registered user to visit the Mama Mio.com web pages. But, you will have to register if you want to place orders or make full use of our services.

 

 

Make a purchase

When a customer places an order on our website, we will ask for your payment method preference, credit/debit card number, expiration date, security number (3 or 4 digits on the reverse of the card), cardholder name as it appears on your credit card, "bill to" address, daytime phone number, and e-mail address. Without this information we will not be able to process your request or notify you of acceptance of your order.

 

A contact telephone number is required so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the despatch or delivery of your order.

 

By making a purchase, you become a registered user of Mama Mio.com. You can choose to store information needed to make a purchase, such as your shipping and billing addresses. If you change your mind about storing this information, you can amend or delete it by going to the relevant area of the My Account page and following the instructions. You can access this section using by logging in and using your registration password.

 

Our customers should feel confident that the personal information is transmitted over secure servers. This information is necessary to process your order. Our systems limit access to this information only to employees who need it to process your order. To complete a credit card transaction, the credit card information is securely forwarded to our credit card processor for authorisation. Mama Mio.com guarantees that our customers will only pay for those items, which they have actually authorised.

 

 

Sign up for our newsletter

Mama Mio likes to keep its customers informed about the latest merchandise, special offers, competitions and forthcoming events through our online newsletter. You do not have to register on our website to sign up to receive the Mama Mio newsletter.

 

 

 

 

 

How Mama Mio protects your information

 

We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information.

 

 

 

 

How Mama Mio uses your personal information

 

Mama Mio collects personal information primarily to make our services more rewarding for you to use. We are committed to using your personal information only for:

Dealing with orders and accounts for the supply of our goods and services.

Planning and managing Mama Mio business activities, including analysing customers' shopping habits and preferences.

Research.

Providing you with information about the products and services we offer.

 

 

 

Who views your personal information

 

Mama Mio may only share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing data, providing marketing assistance, processing credit card payments, investigating fraud, conducting customer surveys, and providing customer service. They have access to information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.

 

Some personal information is stored on servers owned by other companies. Only Mama Mio has the right to access this information.

 

Mama Mio does not currently sell, license or share personal information.

 

 

 

 

 

Cookies on Mama Mio.com

 

Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive.

 

They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

 

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The Mama Mio website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

 

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used and to provide some information on how cookies are used. You can find more information on this subject at aboutcookies.org. Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at aboutcookies.org. However, you should be aware that the Mama Mio website (in common with most other shopping web sites) will not work without cookies.

 

Mama Mio contracts with third party service partners to provide us with data collection, storage and reporting services. Under no circumstances are these partners permitted to use your information in any manner, other than to help us make our site more useful and efficient for our visitors. Service partners are required to sign confidentiality agreements and will abide by Mama Mio’s privacy policies.

 

 

 

 

 

In Summary

 

To protect our customers and our reputation, Mama Mio.com is committed to providing a safe, comfortable online shopping environment. Our servers are secured and access to personal information is limited. Mama Mio.com guarantees the safety of your information and will only charge you for purchases that are properly authorised.

 

Questions about this Policy

If you have any questions about this Privacy Policy, or the content or practices of our website, you can contact Mama Mio directly by email or by telephone: 020 7014 3750. Alternatively, you can write to us at:

 

Mama Mio

Studio G6

Clerkenwell Workshops

31 Clerkenwell Close

London EC1R 0AT